Frequently Asked Questions

Care

Are the Zaanta finish covers with Zipper provided to allow it to be washed?

No, it is not. The organic fabric is not chemically treated to stabilise the fabric and such treatment if done will make the fabric non organic. As a result, the organic fabric if washed, may impair the fabric with shrinkage, pinching etc. For this reason the organic covers of Zaanta mattresses are not recommended for washing.

Can I use an electric blanket with the Zaanta mattress?

You can use an electric blanket on a latex mattress, but it would be better not to, as an electric blanket does not allow the latex to breath. Rather use a thick flannel sheet or a thicker, warmer duvet.

How do I remove the natural latex smell?

ZAANTA is made from 100% pure, natural rubber and may come with a fresh, natural latex aroma. Our mattresses are safe to sleep on, however if you find the smell strong, please do air it out. The smell is NOT permanent and will subside the more you air it out or by using it.

How often do I need to flip the mattress?

It is recommended that the mattress be flipped every few months. The mattress is made from a solid piece of latex so you can flip the mattress in any direction. Over a year, ensure that the mattress has rotated left to right, head to foot and over to under to extend the life of the mattress.

What are the care instructions for the covers?

Natural fabrics require special treatment. As our products avoid using ANY chemicals or dyes, the organic fibres in the fabric may shrink or lose colour to some degree, if improperly washed or exposed to heat and water. To minimise any risk of shrinking it is advised not to machine wash the ZAANTA natural fabric mattress covers.

Rather remove the mattress cover and air it out in the sunlight to disinfect. For spot cleaning, use only dry powder. Seek professional advise for stronger stains.
It is recommended to use a mattress protector to avoid staining the covers, as a preventative measure.

For further maintenance tips for your mattress, please read our ZAANTA Care Instructions Manual.

Do not dry clean
Do not wash or wet latex filling
Steam processing can cause damage and shrinkage.

Customers can purchase replacement mattress covers with the choice of fabric

What type of bed base should I use for the Zaanta mattress?

The best base for a Zaanta mattress is one with firm slats. The bed frame should also have support at the head, foot and sides. For queen and king size frames, have a central support slat. A platform bed or solid base will not allow the natural latex mattress to breathe, so you wouldn’t get the most out of your mattress

Design

Can you explain the difference between the Comfort series and the Dreamer series?

Comfort series – uses bamboo fabric which has hypoallergenic and antibacterial properties – great for those with asthma, allergies, sensitive skin – those who want the healthiest of sleeps.
Dreamliner series – uses organic cotton fabric which has a softer and plusher feel – great for those who want the luxurious look and feel – those who want the most comfortable of sleeps.

How is a Zaanta mattress made?

Pure, organically produced latex is sourced for the mattress foam. The latex is processed using the Dunlop method using only natural latex.

How is the Zaanta different to other latex mattresses?

Zaanta mattresses are made from 100% natural latex using a single piece of latex. So there is no synthetic glue or chances of layers shifting around. The mattress has pin core holes over the entire surface and on the top and bottom of the mattress. The mattress construction is simple: latex foam, with two breathable covers. All these design elements give you the full benefits of natural latex.

Is Zaanta mattress flame resistant?

Yes, latex is naturally. However, there is no additional fire barrier placed in the mattress.

What certifications do the mattresses have?

The latex foam used in Zaanta is tested by various independent organizations for purity, safety and durability. These foams have certifications by the USDA Organic, GOLS, Eco Institute, India Organic and OEKO-TEX Standard 100.

Why are the Zaanta finish covers provided with zippers if they are not recommended for washing.

The natural latex used in the Zaanta mattress unlike many other mattress inners outlasts most materials used as finish covers. So Zaanta mattress provides for replacing the finish cover once it reaches its usable life and gives the mattress a life beyond the life of its finish cover.

Product

What are the mattress sizes?

Each mattress is 15cm high (6 inches). The dimensions of the mattress are listed below: Single – 190 x 92cm, Double – 190 x 138cm, Queen – 204 x 153cm, King – 204 x183cm.

What are the topper pad sizes?

The topper pad is 5cm high (2 inches). The dimensions of the topper pads are similar to the mattresses: Single – 190 x 92cm, Double – 190 x 138cm, Queen – 204 x 153cm, King – 204 x183cm.

What can I use a topper pad for?

If you recently bought a new mattress that isn’t helping you sleep, you can use a Zaanta topper pad to try and get some comfort. Our clever customers have also used topper pads as a cot mattress and a sun bed.

Why is my mattress slightly smaller after I unpacked it?

Due to the elasticity of the latex mattress, it takes a couple of days to fully expand after being released from the vacuum packing.

Shopping

Can I ask for a special request with my order? E.g. deliver after a certain date, deliver before a certain time?

We will try and accommodate any special requests relating to your mattress order. You can either put in the request in the comments section while placing the order or contact us by email or phone.

Can I backorder?

Of course you can! Items out of stock can be backordered. These items will have a longer delivery period and we will keep you informed of the expected arrival date.

Can I try before I buy?

Yes you can! We have a Zaanta Bedroom in Epping, Melbourne, where you can spend as much time as you want lying on our mattress and asking us any important questions.

Do I need to create an account on the website?

If you create an account to purchase you can log in to check the status of your order or make buying in the future a quicker process. You can also purchase as a guest (without logging in). In this case, we will send you emails with the details of your order.

I live outside of Australia, can I buy a Zaanta mattress?

Customers outside of Australia can also order a Zaanta mattress. Browse our selection of natural latex mattresses and submit a query via email, chat or phone for a delivery quote. We will get back to you with a custom airfreight quote and all the details you would need to receive your mattress promptly. Mattresses bought from outside of Australia are GST exempt.

I purchased a Zaanta mattress through the website. What next?

We will send you an email with details of the tracking number and estimated delivery date so that you can track your mattress’s journey to you. In other words, be prepared for your best sleep.

Delivery can take 1 – 3 weeks depending on your Metro. Your order will be delivered to your front door between 9am and 5pm, Monday to Friday. If you would like to receive your mattress outside of these hours please drop us a note.

What payment methods do you accept?

You can purchase using a credit card (Visa or Mastercard) or PayPal.

Where can I buy a Zaanta?

You can purchase our mattresses and pillows right here through our website or in store at our Zaanta Bedroom.

Where do you deliver to?

We can ship our mattresses anywhere in Australia and all over the world, except to P.O. Boxes. The website automatically calculates shipping to the main metros in Australia. If you live outside of a metro, contact us sleep@zaanta.com.au and we will get back to you with a custom delivery quote.

Will the couriers bring the mattress inside my home and lay in on the bed for me?

Unfortunately due to legal, safety and avoidance-of-sticky-beak reasons, the courier service is only to your front door.